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Sleepless payments: the mental health cost of keeping money safe

Scams, AI attacks and constant availability are testing payments workers’ wellbeing, from fraud desks to armoured trucks, as employers face pressure to address workloads, recovery time and job security concerns.

The Payments Spotlight

Hello Clever says wellbeing starts before workers burn out

Hello Clever’s people chief Celia Baée says payments businesses must look beyond wellbeing programs, building trust through accountable leadership, sustainable workloads and support as AI and rapid change reshape employees’ working lives.

The Payments Spotlight

AusPayNet says protecting mental health must be central as AI reshapes payments

AusPayNet’s Annette Young says staff wellbeing underpins payments resilience, urging employers to provide clarity, build confidence with AI and collaborate on the human impact of technological change.

The Payments Spotlight

Payments resilience starts with people: Global Payments

Global Payments’ Colin Baines says round-the-clock demands, cyber risks and technological change require sustainable workloads, practical support and leaders who treat staff wellbeing as a shared responsibility.

The Payments Spotlight

Amex “no surcharge” exodus?

American Express may face an acceptance revolt beyond the government, council and retail business that already block its cards in Australia. Three of Australia’s major banks – Westpac, NAB and ANZ – now exclude it from their flat rate deals and merchants are angry about fees.

Featured

Tyro loses CFO as fee war adds to market pressure

CFO Emma Burke’s departure removes a former interim chief executive as Tyro confronts cheaper bank offers, the surcharge ban and shares down about one-third since Nigel Lee took charge in January.

Fintech