AI

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Westpac deploys call centre AI to detect scams
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Westpac deploys call centre AI to detect scams

Westpac is piloting new AI technology which it says will revolutionise its customer support capabilities, including improving the bank’s ability to detect if a customer is being scammed.

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Would you trust AI to access your wallet and do your shopping?
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Would you trust AI to access your wallet and do your shopping?

What are the trust, privacy and liability issues for consumers in a new world of AI-powered commerce?

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Fighting AI with AI – tech battle looming to combat Aussie APP scams
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Fighting AI with AI – tech battle looming to combat Aussie APP scams

Friendly AI may be the best form of defence against predicted increases in sophisticated AI-driven criminal scams in Australia, according ACI Worldwide’s Scamscope report.

AIAI
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Easter warning on SME scams
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Easter warning on SME scams

Small businesses should take extra caution during the upcoming Easter break as there is often a spike in scams throughout busy holiday periods, the Commonwealth Bank has warned.

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Adyen using AI to reduce fraud and costs for merchants
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Adyen using AI to reduce fraud and costs for merchants

Adyen has announced an AI-powered payment optimisation suite which it claims will help businesses increase payment conversion, simplify fraud management, and reduce the cost of payments.